Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

What services does Southern Heart Home Care & Transportation provide?

We provide a variety of non-medical home care and transportation services, including:

  • Personal Care Services
  • Companion Care Services
  • Homemaker Services
  • Respite Care
  • Transportation Services
  • Private Pay Home Care Services

Our goal is to help individuals remain safe, comfortable, and independent in their homes and communities.

Who can receive services?

Our services are available to seniors, adults with disabilities, individuals recovering from illness or hospitalization, and anyone who needs assistance with daily living activities or transportation.

What is Personal Care Service?

Personal Care Services assist clients with activities of daily living such as:

  • Bathing
  • Dressing
  • Grooming
  • Toileting
  • Mobility assistance
  • Medication reminders
  • Feeding assistance

What areas do you serve?

We proudly serve:

  • Johnston County
  • Wayne County
  • Wilson County
  • Lenoir County
  • Greene County
  • Sampson County
  • Wake County

If you are outside our service area, please contact us to discuss your needs.

Do you accept Medicaid?

We are currently accepting private pay clients and are working toward Medicaid Personal Care Services (PCS) approval. Please contact us for the latest updates regarding Medicaid services.

What is Companion Care?

Companion Care provides social interaction and emotional support. Services may include conversation, recreational activities, accompaniment to appointments, and assistance with daily routines.

What is Homemaker Service?

Homemaker Services help maintain a safe and comfortable home environment through:

  • Light housekeeping
  • Laundry
  • Meal preparation
  • Grocery shopping
  • Organizing household items
  • Changing bed linens

What transportation services do you provide?

We provide transportation for:

  • Medical appointments
  • Pharmacy visits
  • Grocery shopping
  • Personal errands
  • Community activities
  • Family visits

Transportation services must be scheduled in advance.

How do I get started?

Getting started is easy.

  1. Contact our office.
  2. Complete an initial consultation.
  3. Discuss your needs and preferences.
  4. Develop a personalized service plan.
  5. Begin receiving services.

Are your caregivers trained and screened?

Yes. Southern Heart Home Care & Transportation is committed to providing quality care. Caregivers undergo screening, background checks, reference verification, and training based on agency requirements and state regulations.

Can services be customized?

Absolutely. Every client has unique needs. We work closely with clients and families to create personalized care plans that fit their goals, schedules, and preferences.

How often can I receive services?

 

  • A few hours per week
  • Daily assistance
  • Weekend support
  • Long-term care arrangements

 

How much do services cost

The cost of services depends on the type of care needed, frequency of services, and duration of care. Contact us for a free consultation and customized pricing information.

Why choose Southern Heart Home Care & Transportation?

At Southern Heart, we believe care is more than a service—it's a commitment to treating every individual with dignity, respect, compassion, and kindness. Our founder has over 25 years of healthcare experience and a lifelong passion for serving others.

Still Have Questions?

We're here to help!

📞 919-300-1223

📧 SouthernHeartTransportation@gmail.com

📍 332 N. Brightleaf Blvd., Smithfield, NC 27577

Professional Service. Compassionate Care. Reliable Transportation